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We work with the client to develop SLA’s that help define service objectives and measure performance.
These SLA’s also help forecast demand and allow us to scale up/down based on chat volume.
Although Word offers 24/7 support through our support documentation and support forums, we understand that sometimes it might be best to work through your questions in real time.
If you have something that you’re stuck on within Word or you have questions about how to use certain features, hop on chat and ask away!
This is where we fit in, we provide trained live chat agents to manage your help desks 24/7 & 365 days a year.If you’ve recently updated your My Vodafone app, just tap the 24/7 support icon at the bottom of the screen and open the Live Chat icon.If you have a Word plan, you’ll have access to priority Live Chat Support.Corelead was fantastic to work with and I would highly recommend them.
Live chat has proven not only to boost customer satisfaction but also to increase sales.Our senior trainer will participate in the initial training process as a fallback measure. Our trainers will be used to train new recruits saving you time and effort.